Customer Service Clerk

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Service Clerk

Be part of the movement – and play your part.

About the role

• You will be responsible for:
• Making freight bookings and dealing with customer enquiries and complaints by telephone and email.
• Dealing with tourist passengers by telephone, email or directly from a front of house office
• Dealing with tourist pax
• Handling cash and making card payments
• Dealing with the vessels, meet and greeting crew and customers.

About you

• Ability to work on their own initiative or as part of a team.
• Flexible with working hours
• Good IT Skills
• Good communicator
• Ability to deal with upset customers in a polite manner.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll become part of a great business who take our people development seriously. You’ll be able to access some fantastic benefits such as:

• Pension: Opportunity to join our Company Pension Scheme after successful completion of probation
• Holiday Purchase Scheme
• Health Plan with HSF –Includes benefits like money back on dentistry and glasses etc.
• Free ferry travel for up to four guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Are we a match? Then what are you waiting for? Apply Now.

We look forward to hearing from you.