The Opportunity
Phorest powers over 10,000 hair and beauty salons using our software in the UK, Ireland, Germany, Finland, the USA and Canada, processing more than 7 million appointments per month.
Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon.
Customer Support is critical within the company to ensure we have happy customers who stay with us, grow their business with us, and get value out of our products. We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, working to help us grow Phorest faster.
What you will do
3+ Years Customer Support Experience
Exceptional problem-solving skills
Genuine passion for speaking to and supporting customers
Strong ability to prioritise and manage competing priorities
Excellent written and verbal communication skills - you need to take technical language and concepts and make them accessible to our customers
Ability to think on your feet and context switch when needed
Be thorough, detail-oriented, and self-motivated
Ability to work independently, as well as collaboratively
Commitment to continuous self-improvement and learning
Experience troubleshooting and supporting Cloud Software
Knowledge of Zendesk, Aircall, Slack
Interest in technology and/or the Hair & Beauty Industry
1+ Year in SAAS (Software As A Service) Support Environment
Benefits
Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
We care for your family and provide Enhanced Maternity and Paternity Benefits.
We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
Moving house? Phorest employees get 3 moving days.
We don’t believe in formal dress codes. We prefer things casual.
Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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