Customer Support Associate - Remote Work

Job Description: We are looking for a reliable and confident Customer Support Associate to join our team at Beatvyne. This is a full-time remote work position based in Cork, Cork, IE. As an Entry Level position, we require at least 1 year of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, transactions, comments, and complaints - Stay up-to-date on product knowledge, features, and updates - Collaborate with the team to improve overall customer service experience - Ensure customer satisfaction and provide feedback to the management team

Requirements: - Reliable and confident individual with excellent communication skills - Problem-solving skills with a strong attention to detail - Ability to work independently and as part of a team - Proficient in using customer support software and CRM tools - High school diploma or equivalent - Fluent in English, additional languages are a plus

Benefits: - Remote work flexibility - Medical coverage - Paid sick leave

Working Environment: At Beatvyne, we foster an environment where technology is harnessed to drive innovation and efficiency. We value teamwork, collaboration, and continuous learning to provide the best customer support experience.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Beatvyne is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.