Customer Support Manager - Remote Work

Job Description:

As a Customer Support Manager at Swrve, you will be responsible for overseeing the remote customer support team based in Limerick, Munster, Ireland. Your main duties will include managing a team of customer support representatives, ensuring high-quality service to our customers, resolving escalated customer issues, and contributing to the development of customer support strategies.

Responsibilities: 1. Manage and lead a remote team of customer support representatives. 2. Set clear goals and KPIs for the team and monitor performance regularly. 3. Develop and implement customer support strategies to improve customer satisfaction. 4. Handle escalated customer issues and provide timely resolutions. 5. Collaborate with cross-functional teams to address customer needs. 6. Conduct regular training sessions for the team to enhance their skills and knowledge. 7. Analyze customer feedback and metrics to identify areas for improvement. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. 8+ years of experience in customer support or a related field. 2. Proven experience in managing a customer support team. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Confident and reliable personality traits. 6. Teamwork and time management skills. 7. Bachelor's degree in business administration or a related field (preferred). 8. Ability to work independently and remotely.

Benefits: 1. Parental leave for both mothers and fathers. 2. Company transportation options for commuting employees. 3. Free food and snacks provided in the office.

Working Environment: At Swrve, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think creatively, take ownership of their work, and collaborate with colleagues from diverse backgrounds.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Swrve is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.