Customer Support Representative - Remote Work

Job Description:

Opening.io is seeking a motivated and experienced Customer Support Representative to join our team on a full-time basis, working remotely from Cork, Ireland. As an Associate-level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities: 1. Providing exceptional customer service via phone, email, and chat to assist clients with inquiries, issues, and feedback. 2. Troubleshooting technical problems and escalating complex issues to the appropriate departments for resolution. 3. Building strong relationships with customers to ensure satisfaction and retention. 4. Contributing to the development of customer support processes and procedures to improve efficiency and effectiveness. 5. Collaborating with cross-functional teams to address customer needs and enhance the overall customer experience. 6. Maintaining accurate records of customer interactions and transactions in the CRM system.

Requirements: 1. Energetic and passionate individual with a strong desire to help customers and solve problems. 2. Adaptability to changing situations and willingness to take on new challenges. 3. Demonstrated leadership skills to effectively manage customer interactions and influence positive outcomes. 4. Excellent communication skills, both written and verbal. 5. Proven ability to work independently and as part of a team. 6. Experience in a remote work environment preferred.

Benefits: 1. Life insurance coverage for peace of mind. 2. Company-provided equipment for remote work. 3. Travel and spending expenses covered for business-related activities.

Working Environment: At Opening.io, we foster a culture that encourages calculated risk-taking to drive innovation and progress. We value diversity and inclusivity in our workforce and provide equal opportunities for all employees to thrive and succeed.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Opening.io is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.