Customer Support Representative - Remote Work

Job Description:

Aylien, a leading technology company based in Waterford, Munster, IE, is seeking a highly motivated and detail-oriented Customer Support Representative to join our remote team. As an Entry Level Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshooting technical issues and providing solutions to customers. 3. Assisting customers with product orders, billing inquiries, and account management. 4. Documenting customer interactions and feedback for analysis and improvement. 5. Collaborating with our product development team to address customer needs and concerns. 6. Maintaining a high level of customer satisfaction and retention.

Requirements: 1. Confidence and a strong work ethic to handle the demands of a remote customer support role. 2. Excellent people management and leadership skills to effectively communicate with customers and colleagues. 3. Ability to work independently and prioritize tasks in a fast-paced environment. 4. Strong attention to detail and problem-solving skills. 5. Proficiency in using customer support software and Microsoft Office Suite. 6. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Disability insurance to protect your income in the event of illness or injury. 2. Free food provided for employees during work hours. 3. Travel opportunities for professional development and team building activities.

Working Environment: At Aylien, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and encourage open communication and feedback.

Equal Opportunity Statement: Aylien is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We welcome applicants from all backgrounds and encourage a diverse workforce.

Deadline to apply: 2024-05-31

If you meet the requirements and are ready to embark on a rewarding career in customer support with a dynamic and innovative company, we encourage you to apply for the Customer Support Representative position at Aylien. Join us in revolutionizing the customer support experience for our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.