Customer Support Representative with French

Overview

Provide a professional, friendly and efficient service to customers and Cook Medical Sales teams throughout Europe. Input customer orders to the Cook European order-entry system and provide timely and accurate responses to customer queries.

Reporting to: Team Lead, Customer Support

Find out more about Cook Medical here

Responsibilities

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
• Process all queries within department guidelines through relevant company systems
• Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
• Liaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customers
• Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
• Maintain and update customer data as required
• Process customer feedback and product complaints through relevant company systems and within the required timelines
• Work with Cook Medical Sales Teams, Remote Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
• Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
• Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training

Qualifications

• Previous experience in a multi-national customer service environment advantageous
• Fluency in French and English
• Good written and spoken English language skills for those Representatives for whom English is not the mother language
• Excellent telephone manner and interpersonal skills
• Excellent data entry skills. Good working knowledge of Microsoft Office
• Attention to detail, accuracy and ability to multitask
• Ability to work under pressure and on own initiative with a positive attitude to problem-solving

About Cook Limerick   

Cook Medical has been in Limerick since 1996, starting out with labeling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook’s products for global markets.

Our employee benefits include:  

• Hybrid Work Model
• Company sponsored Defined Contribution pension scheme
• Medical Health Insurance cover for you and your immediate family
• Life Assurance and Income Protection cover
• Educational Assistance
• Performance related Bonus
• Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks
• Fully equipped gym on site
• 39-hour week with flexible start & finish times
• Paid time off to participate in volunteer activities
• Free parking
• Subsidised restaurant
• Sports & Social club 

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