Event & Facilities Support Operative

About the GEC:

The Guinness Enterprise Centre (GEC) is a world class enterprise centre for ambitious and innovative companies. It is a dynamic community of high potential start-ups and it offers the very best in support services, networking and business opportunities. The GEC services over 160 emerging businesses in a large, modern, flexible office environment in Dublin 8. Clients are offered an unrivalled range of services and supports including a fully staffed reception area, 24-hour security and managed IT services, enabling them to build sustainable businesses. The GEC has completed a major €10 million expansion creating an Entrepreneurial Superhub in Dublin 8 in 2021.

The Role:

The GEC are recruiting highly organized candidates with excellent interpersonal skills for the position of Events & Facilities Support.

Responsibilities include preparing conference rooms, AV support and supporting all aspect of day-to-day operations for the events/operations team.

Work Location:

The GEC office in the Guinness Enterprise Centre (GEC). This is a full-time (35 hours per week) onsite role with in-person delivery. The hours will typically be Monday - Friday: 8am - 4pm OR 9am - 5pm or 10am - 6pm.

Note: This role is event driven and will involve occasional weekend work, late evenings and early starts in line with business requirements. A roster system and shift system will be operated.

Role Responsibilities:

Event Setup & Support

• Responsible for the physical set up and presentation of rooms for events and meetings as directed by the Events and Operations team. This will include all items such as furniture, flipcharts, lighting, heating etc. and setup of the AV system/equipment.
• Work with the Events and Operations team in maintaining a well-presented venue. This will include tasks such as maintenance and cleaning. 
• Conference and meeting room reset on a daily basis and must be in 'show condition' at all times, for a busy events venue.
• Check rooms before & after every booking to ensure high standards are met and issues with interior furnishings, fixtures or equipment are resolved.
• Responding to Client needs in a timely and professional manner, ensuring any issues are escalated where required to the Events and Operations team.

Facilities Support

• Work with the Operations team to prepare offices for incoming or departing clients.
• Maximise the use of space within the building including rearranging desks/furniture to accommodate client teams within client offices.
• Support our maintenance operative with day-to-day requirements including lifting and furniture placement.
• Complete daily, weekly and monthly checks of H&S equipment including but not limited to building walkarounds, flushing and fire safety checks: extinguishers, break glass units, aovs, and emergency lighting.
• Ensure that a safe, secure and clean environment for staff, clients and visitors is maintained, including daily external litter picking.
• Assisting with building upgrades including painting works.
• Manage storage areas to ensure everything is accessible, stored correctly, and future storage needs are considered with new projects.
• Escorting contractors, ensuring that work is completed to a satisfactory standard and the place of work is returned to order once complete.
• Ensure compliance with all company Health & Safety policies.

Reception & Post Support

• Supporting our front-of-house team on reception during busy periods and providing cover for breaks/meetings.
• Representing the GEC by creating a welcoming warm experience and upkeep high standards of the reception area, lobby area and loading bay area.
• Assisting with daily phone/email enquiries/admin requests, post, packages, couriers, as required.

The ideal candidate will:

• Be able to work on own initiative, can-do attitude.
• Have experience in a front-facing customer role. Understand the Conference facility setups and rooms layouts (theatre, boardroom, breakout, u-shape).
• Have previous experience of setting up for events preferable.
• Fluency in English language.
• Good customer service skills, and the ability to communicate with both coworkers and clients in a professional manner.
• Happy to work in a fast-paced environment, where you will learn on your feet.
• Be competent with a multitude of software packages in particular MS Office365 (Outlook, Word, Excel, Teams & other Virtual/Online platforms e.g., Zoom, Google Meet)
• Enthusiastic approach to work with a can do attitude.
• Neat appearance and manner.
• Flexibility to work outside normal hours when required.

Key benefits of the role:

• Generous Time off (Annual Leave and company days)
• PRSA Employer Contribution
• Income Protection and Death in Service Group Scheme
• Health Insurance allowance
• TaxSaver and Bike to Work Scheme
• Wellness Programme
• Voluntary Time Off & Corporate Social Responsibility (CSR) Programme
• Employee Assistance Programme (EAP)
• Regular team-based activities and social activities
• Convenient city centre location in Dublin 8
• Opportunity to work within a creative, collaborative and energetic team
• Networking opportunities with new start-up ventures
• Personal and professional development - the GEC is a strong promoter of personal and continuous professional development with offerings of micro learning (LinkedIn Learning) and other professional development.

The GEC is an equal opportunities employer. We are committed to equal employment and growing a diverse workforce. We embrace those of any of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, marital status or any other aspect which makes them unique; and we want our team members to reflect this! The GEC actively supports inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position. If you require interview reasonable adjustments, please let us know when scheduling your interview.