Export Market Service Owner - Urgent

We are on the lookout for an enthusiastic Export Market Service Owner to join our dynamic team at Diageo in Dublin.
Growing your career as a Full Time Export Market Service Owner is an awesome opportunity to develop productive skills.
If you are strong in communication, project management and have the right mindset for the job, then apply for the position of Export Market Service Owner at Diageo today!

Job Description :
Export Market Service Owner- 6B Dublin, Ireland Permanent
Closing date: April 20, 2023 Join our Supply Team As the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion litres of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly sophisticated systems as well as the very best talent to make sure our businesses continue to run smoothly. To give you some idea of the scale of our operation, over half of our 30,000 employees work in our supply chains. We have teams in over 100 sites across more than 30 countries, but what matters is that wherever you work, you’re part of a diverse, inclusive team where there are opportunities for everyone. Whether you work in planning, logistics, technical teams or manufacturing, you’ll be part of an innovative, dynamic organisation. We set ourselves the highest standards, and our practices have earned us international recognition. And it’s people with energy, dedication and problem-solving skills who’ll help us get even better. In return, we offer a world of opportunities for you to explore, to shape and progress your career. About the Role The Export Market Service Owner (EMSO) is required to be fully cross-functional, giving flexibility to focus on the right customers, products and processes, at the right time. This role requires strong communication skills, written and oral, to deal with a variety of internal and external partners. The ideal candidate will be able to build relationships with customers across global markets, production sites and third-party freight service suppliers. Reporting to the International Customer Service Centre Team Leader, the Export Market Service Owner will operate effectively in a highly process-driven environment. The EMSO will demonstrate strong influencing skills. Builds trust, is a great teammate, yet capable of operating independently. They will resolve conflicts in a positive and constructive way and look to support others.
You will be responsible for:
Develop and maintain effective working relationships with key market personnel and service providers thus ensuring an excellent understanding and delivery of the markets requirements in line with Service Level Agreements (SLA’s) and/or Partnership Agreements.
Demonstrates a good understanding of market complexities & products and is capable of resolving all export issues whilst maintaining full administration processes, ie OTC, SMR, SAP & Sap Customer Data, C&E and Pricing.
Manage and deliver all Customer Service KPI’s for their markets including being the first point of contact for all customer issues.
Through the QIR process, manage the interface between the customer and the Quality dept when faced with quality issues in market. Co-ordinate timely resolution by liaising with Quality and production facilities.
Meet the Diageo compliance agenda (CARM, CT-PAT, H&S, etc).
Manage all freight processes to ensure appropriate services are selected at optimum cost.
Identify special pre-shipment requirements.
Order prioritization during supply constraints
Liaise with shipping lines to ensure OTIF delivery to customers
To be successful in this role, you will need:
Experience in a customer service/shipping environment.
Experience of exports, freight documentation and terminology
Customer relationship & supplier/vendor management
High level of competency in SAP, word processing, Excel etc.
C&E requirements, specific market legislation and shipping documentation.
Knowledge of International Trade and export customers processes and systems Working with Us Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Join us and you can also expect a highly competitive and flexible rewards and benefits package including: Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate. With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Join us, and you’ll be celebrated for your work and empowered to be you. Together with people around the world, you’ll innovate and push boundaries, shaping a tomorrow worth celebrating. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people. We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level. Feel inspired? Then this may be the opportunity for you.
Worker Type :
Regular
Primary Location:
St James Gate
Additional Locations :

Job Posting Start Date :
2023-04-13

Benefits of working as a Export Market Service Owner in Dublin:

● Learning opportunities
● Opportunities to grow
● Advantageous package