Field Service Engineer

Job Title : Field Service Engineer

Reports to: Divisional Team Lead

Company: Brennan & Co

WHY THIS ROLE EXISTS

Brennan & Company are seeking an experienced and enthusiastic Field Service Engineer to join our team and assist us in delivering high quality support to our customers. The role will focus on providing support in the Eastern seaboard of Ireland primarily with travel to other parts of the country required as the need arises.

This role is responsible for providing high quality installation, repair, modification, testing, calibration and preventative maintenance of equipment for Brennan & Co and its customers to help ensure that the highest levels of customer service are always maintained. Some of the Brennan & Co agencies primarily supported by this role include Getinge, Nuaire, Infors, Priorclave, Fluke, Yokogawa and Invisible Systems.

Industries in which you will be working include Pharmaceutical, Biotech, Med Device, Industrial Instrumentation, Food & Beverage, Clinical & Diagnostics as well as 3rd level and research institutions.

The role will also involve supporting the efforts of the organization as it works towards INAB ISO17025 accreditation. This offers an exciting opportunity to be heavily involved in the INAB accreditation process from the beginning and gain a valuable level of experience from the ground up. There is also excellent opportunity for career development and progression.

TASKS AND RESPONSIBILITIES

• Responsible for providing ongoing technical support across Brennan & Company’s client’s product range to 3rd level institutes, national research institutions, hospitals and industries throughout Ireland & Northern Ireland.

• Install, calibrate, commission and service scientific, medical, laboratory, environmental and process monitoring instrumentation, including

• Resolve issues, repair or perform maintenance functions in client locations or in workshop as required.

• Identify, analyze and repair product failures, order replacement parts as required.

• Perform preventative maintenance in accordance with specified & agreed schedule.

• Calibrate instruments or test equipment according to established standards.

• Assist in activities related to attainment of INAB ISO17025 accreditation.

• Support sales team in client meetings, demo’s, trade shows and workshops with

• technical expertise/product knowledge as required.

• Relay customer feedback including sales opportunities, customer complaints, and service/failure trends to product managers and field service manager

• Ensure high level of customer satisfaction levels through prompt and efficient service delivery.

• Ensure Health and Safety processes and procedures are followed at all times including risk relevant assessments. Act as a role model for best practice health and safety within the division.

• Provide technical product training and basic user functionality training to customer base.

• Complete all service reports and associated paperwork providing recommendations and insights.

• Undertake product and technical training as required and keep knowledge and skillset up to date.

• Other ad-hoc duties, projects and assignments as required.

SKILLS/EXPERIENCE REQUIRED

• NFQ Level 6 or higher, or a trade qualification in an engineering related discipline.

• Good technical problem solving, troubleshooting and follow-up skills.

• Excellent customer relationship management skills.

• Experience in working in an INAB ISO17025 accredited environment is advantageous.

• Enthusiastic self-starter with a service-oriented approach to all tasks and work activity.

• Team player with strong interpersonal skills and ability to communicate effectively in and outside the company.

• Ability to multi-task, skill in establishing priorities and managing workloads, including ability to work effectively under stress and time pressures.

• Must be able to read and interpret documents such as operating and maintenance instructions, schematic diagrams and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to travel to clients both in assigned area and nationally, sometimes on short notice including occasional overseas travel for training.

• Full driver’s license.

WHY JOIN US?

As one of the Deloitte Best Managed Companies, we are committed to ensuring that Brennan & Co are one of the best companies in Ireland to work for by empowering our team members to achieve their full potential. We are committed to fostering a work environment which enables high levels of engagement through ensuring the following components are nurtured;

• Autonomy

• Work-Life Balance

• Support

• Recognition

• Fairness

• Learning Development & Growth

• Integrity

• Communication

• Respect

• Community

• Opportunity

• Enthusiasm