Front Office Assistant

ALTIDO by Joivy

Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management

• ALTIDO: European platform specialized in short-term rentals

• Chez-Nestor: pioneering coliving company in France

• DoveVivo Campus: the leading company in student housing in Italy

• Rinnow!: a specialist in Home Renovation and turnkey furniture sales

• Open Hub: coworking space and community hub in the heart of Milan

Role & Team

This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone.

The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

Your responsibilities

• Ensuring a smooth day to day running of Joivy Hotels

• Checking arrivals list daily and highlight special guest requests if any

• Checking that all keys/cards are ready for the arrivals

• Checking and counting keys/cards after all guests' departure and reports if any are missing

• Checking rooms are prepared and ready for guests' arrival by working with the housekeeping team. This would involve scheduling cleaning and ensuring staff members know what rooms to clean and when.

• Reporting to in-house maintenance team any maintenance issues before, during, and after guests’ stays

• Replying to guests’ inquiries and messages

• Conducting room checks to ensure all guest rooms are up to standard and are ready for guest arrival

• On occasions assisting the in-house housekeeping staff with some main duties

• Providing high-level customer service to all guests that enter Joivy Hotels

You'll be successful if you have

• Excellent English, both written and spoken

• Previous experience in hotels

• Attention to detail

• Friendly and smiling personality

What will you find with us

• Seasonal job in Ireland (June - end of August)

• Live-in position

• Working hours on rota basis

In Joivy we are:

• Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role;
• Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
• Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
• Problem-solver by nature – we have loads of interesting challenges in our DoveVivo Space which require some creative thinking;
• Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

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By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: . The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, the local subsidiary of Joivy.