German - speaking customer service agent

Role:  German - speaking customer service agent

Location:Dublin

Salary: €34200 (incl LA) + bonus + relocation package (up to €800)

Benefits (after one year in the company):  Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.

Work hrs:Mon – Fri

Onsite training (circa 2 months) 

Hybrid model: Once the training has been successfully completed: min 1 week onsite per month. (subject to change at some stage in the future) 

Responsibilities:

Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat

Assist customers with product information, placing orders, and resolving any issues or complaints

Process customer returns and exchanges, ensuring a seamless experience for our customers

Maintain accurate records of customer interactions and transactions in the CRM system

Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries

Stay up-to-date with product knowledge and industry trends to better assist customers

Requirements:

Fluent in German and English

Excellent verbal and written communication skills

Strong problem-solving skills and the ability to handle irate or difficult customers

Detail-oriented and able to efficiently manage multiple tasks and prioritize workload

Ability to work in a team-oriented environment and contribute to a positive and supportive work culture