Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
We’re a thriving team passionate about working together to deliver service excellence, all in a natural forest environment.
Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 employees across six separate villages located in the UK and Ireland.
GUEST EXPERIENCE MANAGER | Circa €74,800 per annum plus 18% bonus scheme
A strong guest welcome is an excellent start but what happens after is just as important. Whether guests stay for three, four or seven nights, whether it’s their first stay or their 20th year visiting us, we want to ensure a unique, high-quality and consistent guest experience. Here at Longford Forest, our service standards are in place, and our teams are on board, and the role of Guest Experience Manager will oversee a seamless experience from arrival to departure.
It’s a senior leadership role and you’ll be working with the Service Delivery team, comprising Security, Guest Services and Village Marketing, as well as Duty Village Managers, to increase guest satisfaction by equipping them with the skills and resources they need, whilst taking full accountability for their performance on the village.
Specifically, this will include:
ABOUT YOU
As you can imagine, the scope of the role and size of the operation requires someone with direct experience of managing a large, diverse team in a guest/service focused hospitality, tourism or hotel environment, who has proven expertise in managing guest expectations and protecting a brand reputation.
In addition, you’ll be someone who is incredibly passionate about customer service and strives to always provide a flawless experience, and not just for our guests. You’ll maintain a positive working relationship with all relevant external stakeholders who interact with the Service Delivery Team Managers, to maximise the benefit to the business of those relationships, such as local police & community liaison
We’ll also need you to demonstrate:
THE BENEFITS
In return for your commitment and ability, we can offer you some unique benefits you won’t find anywhere else.
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 18th June 2024 at 12 Noon
Interviews to be held: Week commencing 24th June 2024
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Follow us - Facebook | X (Twitter ) | LinkedIn
At Center Parcs, everyone’s welcome.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.
#INDSPON
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.