Lawyer - Customer Service

Ryanair are currently recruiting for a Lawyer to join the Customer Service Team of Europe's Largest Airline Group

The purpose of this position is to support Ryanair’s Customer Service Legal team and the broader company in protecting Ryanair’s interests whilst complying with our obligations under EU Regulation 261/2004. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving.

Ryanair’s significant growth and the increase of EU261 awareness has led to higher case volume and more support and advice being sought from our Customer Service Legal team.

The successful candidate will have a strong background in commercial litigation, passenger rights, legal evidence and aviation operations to support the effective management, coordination and processing of legal claims as a result of disruption in all jurisdictions where Ryanair operates. They will be responsible for developing and implementing strategies to protect the company’s interests across all markets, working closely with high-level internal and external stakeholders.

Responsibilities

• The successful candidate will manage litigation in Ireland, the UK and in all other jurisdictions in which the Ryanair Group operates. They may attend court hearings as required to represent Ryanair, and be actively involved in our dispute resolution and litigation strategy in close collaboration with our in-house Legal department. They will work closely with our external lawyers in all markets, engage with National Enforcement Bodies and other legal bodies. They will maintain up-to-date knowledge of passenger rights and relevant EU/national legislation, and disseminate that information.
• The CS Lawyer will handle queries and escalations from internal and external stakeholders, responding to requests from legal bodies, external partners, and various in-house teams. They will support Customer Service Agents and Legal Associates in handling legal claims and oversee compliance with internal policy and litigation procedures, and support with preparing and providing legal training for the Customer Service Agents and our in-house CS Legal and Regulator teams.
• This role will involve managing the preparation of legal evidence related to flight disruptions, in close collaboration with our Operations department and other members of the CS Legal team. It will require establishing and maintaining productive and positive relationships with internal and external stakeholders, and responding to a very high volume of requests for instructions, information and/or evidence.
• Ad hoc duties will be required to support the team, in an incredibly fast-paced and dynamic environment.

Requirements

• Qualified lawyer
• Significant experience handling EU261-related matters, and a deep understanding of the challenges facing Ryanair associated with this piece of legislation
• A pro-active, can-do attitude and ability to work independently with limited supervision
• Litigation experience
• Understanding of consumer protection legislation, particularly at European level
• Ability to learn quickly, show initiative and cope with a large and varied caseload, whilst complying with tight legal deadlines
• Demonstrated history of positive leadership and a professional approach to problem-solving
• Proven ability to foster constructive and collaborative relationships with colleagues and internal/external stakeholders
• Exceptional organisation, planning, record-keeping and communication skills
• Outstanding drafting and legal writing skills
• Full professional proficiency in English (written and spoken). Additional European languages would be highly regarded
• Willingness to travel

Benefits

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression