Live Chat Representative - Remote Work

Job Description:

SoapBox Labs is seeking a motivated and enthusiastic Live Chat Representative to join our team on a full-time, remote basis. As a Live Chat Representative, you will be responsible for providing excellent customer service and support to our clients through live chat communication channels. This role requires a high level of energy, passion, and exceptional problem-solving skills.

Responsibilities: 1. Respond to customer inquiries and provide support through live chat in a timely and professional manner. 2. Assist customers with product information, troubleshooting technical issues, and resolving complaints or concerns. 3. Utilize strong project management skills to prioritize and address customer requests efficiently. 4. Collaborate with other team members to ensure seamless communication and resolution of customer issues. 5. Maintain accurate records of customer interactions and transactions in our CRM system. 6. Proactively identify opportunities to improve customer satisfaction and service delivery.

Requirements: 1. At least 2 years of experience in a customer service or live chat support role. 2. Energetic and passionate about providing exceptional customer service. 3. Strong problem-solving skills and ability to handle challenging situations with empathy. 4. Excellent project management skills to effectively prioritize tasks and deadlines. 5. Proficient in using live chat software and CRM systems. 6. Strong written and verbal communication skills. 7. Ability to work independently in a remote work environment.

Benefits: 1. Dental insurance for you and your dependents. 2. Profit sharing opportunities based on company performance. 3. Paid overtime for any extra hours worked.

Working Environment: At SoapBox Labs, we prioritize work-life balance and employee well-being. We offer a supportive and inclusive work environment where you can thrive and grow in your career.

Equal Opportunity Statement: SoapBox Labs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will be considered for employment.

Deadline to apply: June 27, 2024

If you meet the requirements and have a passion for customer service, we encourage you to apply for the Live Chat Representative position at SoapBox Labs. Join our team and be a part of a dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.