Operations Manager

Operations Manager - Hard Services

Team Operations | Contract type Full Time Permanent

About Mitie

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees. 

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.

Our premise is simple: the exceptional, every day.

Key responsibilities:

Lead and manage a team of subcontractors and mobile maintenance technicians. This will include conducting one to one meeting and reviewing productivity, checking compliance to contract specific KPI and using performance management to maintain or improve daily, weekly and monthly objectives.

To be the key client liaison on the contract and to compile and present client reports to meet client requirements.

To be a visible point of contact for client escalations and to manage solutions through to completion on-site with technicians, clients and sub-contract partners.

Proactively manage all elements of the contract to ensure full-service delivery in compliance with SLA's and KPI's

Work in partnership with Service-desk and Planned Maintenance Teams to ensure delivery of tasks and implement best practice for staff and contract partners.

Ensure all QHSE, HR, Finance policies and procedures are in place and followed.

Provide visible leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.

Undertake cost analysis for facilities management and project works.

Assist in meeting client requirements.

Perform risk assessment, value management and cost control exercises.

Visit sites as necessary to compile accurate quoted works.

Advise on maintenance, repair and refurbishment techniques to minimise future maintenance risk, contributing to the creation of method statements.

Can challenge the business and develop new delivery models.

Maintain awareness of the FM industry in general and the various contracts in use

Contribute business improvement/efficiency ideas and initiatives.

Manages the delivery of a team and escalates individual performance issues.

About you:

Experience working within the Facilities Management or Service Industry

Relevant third level qualification.

Minimum 5 years' experience in a technical FM business including compliance and H&S Management

Proven experience liaising with clients from a technical standpoint.

Ability to provide costing build up based on labour, material and relevant contracted rates.

Comfortable managing a multi-site nationwide portfolio in a fast-paced environment.

Ability to present proposal, both internally and externally, in a professional manner and with a full understanding of the delivery solution put forward; including validation of innovation or cost savings put forward.

IT literate, with a good knowledge of Microsoft office packages, with the ability to generate, interpret and extract data from reports.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

Mitie is an equal opportunities employer