Call Center Associate - Work from home

Job Description:

Engager, a leading customer engagement solutions provider, is seeking a Call Center Associate to join our team in Dublin, Ireland. This is a full-time, work from home position ideal for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding product inquiries, complaints, and general assistance. 2. Provide exceptional customer service by resolving issues in a timely and professional manner. 3. Document customer interactions and maintain accurate records in the company's database. 4. Meet and exceed key performance indicators (KPIs) such as call resolution rate and customer satisfaction scores. 5. Work collaboratively with team members to ensure a seamless customer experience.

Requirements: 1. Confident and driven individual with a strong desire to succeed in a fast-paced environment. 2. Excellent communication skills with the ability to effectively persuade and negotiate with customers. 3. High school diploma or equivalent. Previous call center experience is a plus but not required. 4. Strong computer skills and proficiency in Microsoft Office applications. 5. Ability to work independently and manage time effectively in a remote work environment.

Benefits: 1. Comprehensive training and professional development opportunities to enhance your skills. 2. Paid Time Off (PTO) for work-life balance and personal time. 3. Visa sponsorship for eligible candidates looking to relocate to Ireland.

Working Environment: At Engager, we support our employees in their personal and professional development. We foster a culture of diversity and inclusion that values each individual's unique contributions to our team.

Deadline to Apply: Interested candidates are encouraged to apply by May 24, 2024, to be considered for the position of Call Center Associate with Engager.

Equal Opportunity Statement: Engager is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.