Call Center Manager

Job Description:

We are currently seeking a dynamic and experienced Call Center Manager to join our team at Workday Ireland in Limerick, Munster, IE. As a Call Center Manager, you will be responsible for overseeing the operations of our call center and ensuring the highest level of customer service is provided to our clients. This is a full-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of call center representatives to achieve performance goals and targets - Develop and implement strategies to improve call center operations and overall efficiency - Monitor and analyze call center metrics to identify areas for improvement - Train and coach call center staff to ensure they provide excellent customer service - Handle escalated customer inquiries and complaints in a professional and effective manner - Collaborate with other departments to streamline processes and improve overall customer experience - Ensure compliance with company policies and procedures at all times

Requirements: - 5+ years of experience in a call center management role - Hardworking and passionate about delivering exceptional customer service - Strong analytical and problem-solving skills - Excellent cooperation and communication skills - Ability to lead and motivate a team to achieve results - Knowledge of call center technologies and best practices - Bachelor's degree in Business Administration or related field preferred

Benefits: - Relocation allowance for eligible candidates - Gym membership - Employee discounts on company products and services

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you are a Call Center Manager who thrives in a fast-paced environment and is committed to delivering excellent customer service, we encourage you to apply before the deadline on May 13, 2024. Join our team and be a part of a company that values continuous learning and adaptation to stay ahead in a rapidly changing world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.