Remote Call Center Officer

Job Description:

Kinesis Health Technologies is seeking a Remote Call Center Officer to join our dynamic team in Dublin, Ireland. As a member of our customer service team, you will be responsible for providing exceptional customer service to our clients through phone and email communication. This is a full-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Handle incoming calls and emails from customers, addressing their inquiries and concerns in a timely and professional manner. 2. Provide product information and support to customers, assisting them with troubleshooting and problem-solving. 3. Process orders, returns, and exchanges according to company policies and procedures. 4. Maintain accurate and up-to-date customer records in the company database. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Meet and exceed performance metrics, including call quality, resolution rate, and customer satisfaction.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong customer service orientation with a focus on delivering delight to customers. 3. Ability to work independently and in a team environment. 4. Resilient and adaptable, able to handle challenging situations with grace and composure. 5. Innovative mindset and strong project management skills. 6. Visa sponsorship available for qualified candidates.

Benefits: 1. Paid sick leave and paid overtime opportunities. 2. Opportunity for visa sponsorship for international candidates. 3. Collaborative and supportive working environment with a focus on exceeding customer expectations.

Equal Opportunity Statement: Kinesis Health Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to apply: June 11, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Remote Call Center Officer at Kinesis Health Technologies, we invite you to submit your application today. Join us in shaping the future of customer service in the healthcare technology industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.