Call Center Officer - Work from home

As a Call Center Officer at VMware Ireland, you will be responsible for handling inbound and outbound calls in a fast-paced work from home environment in Limerick, Munster, IE. This entry-level position requires at least 1 year of experience in customer service or a call center role.

Responsibilities: - Answering incoming calls and assisting customers with inquiries, technical issues, and product support - Making outbound calls to follow up with customers on previous interactions or to conduct surveys - Providing excellent customer service and resolving issues in a timely manner - Documenting all customer interactions accurately in the company database - Following company policies and procedures regarding confidentiality, security, and data protection - Collaborating with other team members and departments to ensure a seamless customer experience

Requirements: - Confident and energetic personality - Strong communication skills - Adaptability to changing processes and technologies - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office Suite - High school diploma or equivalent

Benefits: - Training and professional development opportunities - Joining bonus for successful candidates - Travel and spending expenses covered - Opportunity to thrive in an energetic and rapidly evolving work setting

Equal Opportunity Statement: VMware Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Deadline to apply: 2024-05-31

If you are a confident and energetic individual with a passion for customer service, we encourage you to apply for the Call Center Officer position at VMware Ireland. Join our team and make a difference in the lives of our customers every day.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.