Call Center Officer - Work from home

Job Description:

We are looking for a dedicated and energetic Call Center Officer to join our team at Google Ireland. As a Call Center Officer, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving customer inquiries and issues in a timely and professional manner. This is a full-time position that allows you to work from the comfort of your own home.

Responsibilities: - Answering incoming calls from customers and providing assistance with their inquiries and issues - Making outbound calls to follow up with customers on their inquiries or to provide updates on their requests - Documenting all customer interactions and ensuring accurate and timely resolution of issues - Collaborating with other team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times - Meeting or exceeding performance metrics and goals set by the company

Requirements: - 4 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong attention to detail and the ability to multitask effectively - Adaptability to changing priorities and work demands - Ability to work independently and as part of a team - High school diploma or equivalent

Personality traits: - Dedicated: Commitment to providing top-notch customer service and going above and beyond for customers - Energetic: Positive and enthusiastic attitude towards work and helping customers

Soft skills: - Attention to detail: Ability to accurately document customer interactions and resolve issues effectively - Adaptability: Ability to quickly adjust to changing circumstances and customer needs

Benefits: - Employee discounts on Google products and services - Medical coverage - Dental insurance

Working environment: Our team at Google Ireland is dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive work environment where all team members can thrive and grow.

Equal opportunity statement: Google Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.