Call Center Representative - Work from home

Job Description:

We are seeking a highly motivated and experienced Call Center Representative to join our team at Penneys. This is a full-time, work from home position based in Limerick, Munster, Ireland. As an Associate Level professional with at least 4 years of experience in a call center environment, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Responsibilities: - Manage a high volume of inbound and outbound calls in a timely manner - Provide accurate information to customers regarding products, services, promotions, and policies - Address customer complaints and escalate as necessary to ensure a resolution - Document all interactions in the CRM system for future reference - Meet or exceed KPIs and targets set by the team leader - Collaborate with team members to improve processes and enhance the overall customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Proven experience as a Call Center Representative or similar customer service role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Resourceful and reliable individual who can handle challenging situations with professionalism - Demonstrated leadership and strategic planning skills - Proficiency in Microsoft Office and CRM software - High school diploma; additional certification in customer service is a plus

Benefits: - Free food - Joining Bonus - Paid overtime - Opportunities for career advancement and professional development

Working Environment: At Penneys, we believe in fostering a creative and innovative work environment where all employees can thrive. We encourage our team members to unleash their creativity and contribute new ideas to help us grow and succeed in the industry.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.