Call Center Specialist

Job Description: Kerry Group is seeking a dedicated Call Center Specialist to join our team in Cork, Ireland. As a Call Center Specialist, you will be responsible for providing exceptional customer service in a fast-paced environment. This entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: - Handle inbound and outbound calls from customers with professionalism and courtesy - Resolve customer inquiries and issues in a timely and efficient manner - Record and update customer information in the database - Collaborate with team members to ensure customer satisfaction - Follow company policies and procedures while adhering to call center protocols - Meet or exceed call center metrics and goals - Provide support to other departments as needed

Requirements: - Strong communication skills - Ability to work well under pressure - Resilient and reliable personality traits - Attention to detail and cooperation soft skills - High school diploma or equivalent - Basic computer proficiency - Ability to multitask and prioritize tasks - Willingness to learn and adapt to new challenges

Benefits: - Gym membership - Vision insurance - Paid overtime - Opportunities for career growth and advancement within the company

Working Environment: At Kerry Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to creating a positive and inclusive work environment where every employee is valued and supported.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Kerry Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.