Call Center Specialist

Job Description:

We are looking for a passionate Call Center Specialist to join our team at Dropbox Dublin in Galway, Connacht, IE. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, resolving customer queries and issues, and providing exceptional customer service.

Responsibilities: - Answering calls and responding to customer inquiries - Resolving customer complaints and issues in a professional and timely manner - Providing information about products and services - Processing orders, returns, and exchanges - Escalating issues to appropriate departments when necessary - Meeting and exceeding customer satisfaction and sales targets - Maintaining accurate records of customer interactions

Requirements: - 2 years of experience in a call center or customer service role - Strong communication skills and a professional phone manner - Ability to work independently and adapt to changing circumstances - Excellent time management and analytical skills - A positive and customer-focused attitude - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Vision insurance - Paid overtime - Paid Time Off (PTO)

Working Environment: At Dropbox Dublin, we have a strong focus on exceeding customer expectations and delivering delight. You will be part of a dynamic and supportive team that is committed to providing the best possible service to our customers.

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-06-11

If you meet the requirements and are looking to join a dynamic team in a fast-paced environment, we would love to hear from you. Apply now to become a part of our team at Dropbox Dublin as a Call Center Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.