Call Center Specialist - Work from home

Job Description:

Aylien is seeking a Call Center Specialist to join our team and work remotely from home in Galway, Ireland. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and resolving issues in a timely and professional manner.

Responsibilities: - Handle a high volume of incoming calls from customers - Make outbound calls to follow up on customer inquiries or issues - Provide accurate and timely information to customers - Resolve customer complaints and escalate complex issues to the appropriate department - Document all customer interactions in the company's database - Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction - Stay up-to-date on product knowledge and training materials - Collaborate with team members to continuously improve processes and customer experience

Requirements: - At least 2 years of experience in a call center or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in using call center software and computer systems - Resilient and resourceful personality traits - Innovation and adaptability as soft skills - Must have a quiet home office space with high-speed internet connection - Flexibility to work various shifts, including evenings and weekends

Benefits: - Paid Time Off (PTO) - Training and professional development opportunities - Paid overtime for any additional hours worked - Embrace a culture that challenges norms and encourages bold thinking

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Aylien is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.