Chat Support Associate

Job Description:

As a Chat Support Associate at Airbnb Ireland in Limerick, Munster, you will be responsible for providing exceptional customer service through chat support to Airbnb users. You will engage with customers in real-time to resolve inquiries, issues, and provide assistance with bookings and property listings. The role requires strong communication skills, attention to detail, and the ability to problem solve efficiently.

Responsibilities: - Respond to customer inquiries and issues via chat in a timely and professional manner - Assist users with navigating the Airbnb platform, making bookings, and managing their listings - Resolve customer complaints and issues to ensure a positive user experience - Collaborate with other support team members to ensure a consistent and high-quality customer service experience - Identify trends and suggest improvements to enhance customer satisfaction - Adhere to company policies and procedures while maintaining confidentiality of customer information

Requirements: - Minimum of 2 years of experience in customer service or a similar role - Excellent communication skills with a strong command of written English - Reliable and resourceful with the ability to work independently - Strong planning and organizational skills - Ability to present information clearly and effectively - Familiarity with the Airbnb platform is a plus - Ability to multitask and prioritize tasks effectively

Benefits: - Employee discounts on Airbnb accommodations - Medical coverage for employees and their dependents - Remote work flexibility - Opportunities for ongoing learning and development

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: May 24, 2024. Apply now to join our dynamic team at Airbnb Ireland!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.