Remote Chat Support Associate

Job Description:

Apple Ireland is seeking a Remote Chat Support Associate to join our team in Galway, Connacht, Ireland. As a Remote Chat Support Associate, you will be responsible for providing exceptional customer service and technical support through chat channels. This position is full-time and at the Associate level, requiring at least 4 years of relevant experience.

Responsibilities: 1. Respond to customer inquiries and provide technical support through chat channels. 2. Troubleshoot and resolve customer issues in a timely and efficient manner. 3. Maintain a high level of customer satisfaction through effective communication and problem-solving. 4. Collaborate with cross-functional teams to escalate and resolve complex issues. 5. Document customer interactions and follow-up as needed. 6. Stay up-to-date on product knowledge and industry trends. 7. Adhere to all company policies and procedures.

Requirements: 1. 4 years of experience in customer service or technical support. 2. Energetic and adaptable personality traits. 3. Strong project management and communication skills. 4. Ability to work remotely and independently. 5. Proficiency in computer systems and software applications. 6. Excellent problem-solving and multitasking abilities.

Benefits: - Parental leave - Paid overtime - Free accommodation

Working Environment: At Apple Ireland, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is collaborative, supportive, and committed to excellence.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Apple Ireland is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.