Remote Chat Support Associate

Job Description:

Etsy Ireland is seeking a Remote Chat Support Associate to join our dynamic team in Dublin. As a Chat Support Associate, you will be responsible for providing excellent customer service through online chat support to our global community of Etsy buyers and sellers. This is a full-time position at the Associate level, requiring at least 2 years of experience in customer support or a related field.

Responsibilities: - Engage with customers via live chat to provide support and assistance with inquiries, issues, and orders - Resolve customer complaints and escalations in a timely and professional manner - Provide accurate information about Etsy's products, policies, and services - Collaborate with internal teams to address customer concerns and improve overall customer experience - Meet or exceed performance targets for customer satisfaction, response time, and quality of service - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and take initiative in a remote setting - Resilient and able to handle challenging situations with grace and professionalism - Excellent teamwork and collaboration skills - Strong time management and organizational skills - Proficiency in using chat support software and other customer service tools - Experience working in a fast-paced environment with a high volume of customer interactions

Benefits: - Visa sponsorship for eligible candidates - Comprehensive training and professional development opportunities - Retirement plan options - Competitive salary and benefits package

Working Environment: At Etsy Ireland, we foster a culture of creativity, innovation, and collaboration. We encourage calculated risk-taking to drive progress and continuously improve our products and services. Our team values diversity, inclusion, and teamwork to achieve our shared goals.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Etsy Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.