Chat Support Manager - Work from home

Job Description:

Airbnb Ireland is seeking a Chat Support Manager to join our team, working remotely from home in Waterford, Munster, IE. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role. The ideal candidate will be resourceful and confident, with a strong focus on creativity and innovation.

Responsibilities: - Manage and oversee a team of chat support agents, ensuring excellent customer service and support - Develop and implement strategies to optimize chat support operations - Monitor and analyze chat support metrics to identify trends and areas for improvement - Provide ongoing training and support to chat support agents - Handle escalated customer queries and issues as needed - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in chat support

Requirements: - 8+ years of experience in chat support/customer service roles - Proven experience managing a team in a fast-paced environment - Strong communication and interpersonal skills - Ability to work independently and remotely - Proficiency in chat support software and tools - Bachelor's degree in a related field preferred

Benefits: - Paid overtime - Paid Time Off (PTO) - Company equipment provided for remote work - Opportunities for career growth and development

Working Environment: At Airbnb Ireland, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive work environment where all employees have the opportunity to thrive and succeed.

Deadline to Apply: 2024-05-08

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and prohibits discrimination and harassment of any form. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.