Chat Support Manager - Work from home

Job Description:

SurveyMonkey Europe is seeking a motivated and driven Chat Support Manager to join our team on a full-time basis, working remotely from home. As a Chat Support Manager, you will be responsible for overseeing and managing a team of chat support agents, ensuring that they provide exceptional customer service and support to our clients.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance management - Monitor chat support interactions to ensure quality and effectiveness - Analyze chat support data to identify trends and areas for improvement - Develop and implement chat support strategies to enhance customer satisfaction and retention - Collaborate with other teams to ensure seamless communication and coordination - Provide leadership and guidance to the chat support team, fostering a positive and collaborative work environment

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in customer support or chat support - Proven leadership skills and experience managing a team - Strong communication and interpersonal skills - Ability to work independently and manage multiple priorities - Proficiency in chat support platforms and tools - Strong problem-solving skills and attention to detail

Personality Traits: - Driven - Motivated

Soft Skills: - Persuasion - Cooperation

Benefits: - Travel opportunities - Gym membership - Disability insurance

Working Environment: As a Chat Support Manager at SurveyMonkey Europe, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork and collaboration, and we are committed to creating a supportive and inclusive work environment.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: SurveyMonkey Europe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.