Remote Chat Support Representative

Job Description:

Zendesk International Ltd is seeking a remote Chat Support Representative to join our team in Waterford, Munster, IE. As a full-time Associate Level role, the successful candidate will be responsible for providing exceptional customer service and technical support to our clients through online chat platforms.

Responsibilities: - Respond to customer inquiries and technical issues via live chat in a timely and professional manner - Troubleshoot and resolve customer problems efficiently and effectively - Educate customers on product features and solutions - Document customer interactions and follow up on any outstanding issues - Collaborate with other support team members to provide a seamless customer experience - Stay up to date on product updates and enhancements to better assist customers - Provide feedback on customer trends and common issues to improve overall customer satisfaction

Requirements: - A minimum of 4 years of experience in customer service or technical support - Independent and resilient personality traits - Excellent communication skills and ability to adapt to different customer needs - Strong problem-solving skills and ability to think quickly on your feet - High level of cooperation and teamwork skills - Ability to work remotely and manage time effectively - Familiarity with chat support software and online ticketing systems - Experience in a fast-paced support environment is a plus

Benefits: - Training and professional development opportunities - Paid sick leave - Free food provided during work hours

Working Environment: At Zendesk International Ltd, we prioritize building strong connections within our team and treating colleagues like an extended family. We believe in a positive and supportive work environment where every team member feels valued and appreciated.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.