Chat Support Specialist

Job Description:

We are seeking a resilient and dedicated Chat Support Specialist to join our team at Teamwork in Dublin, Ireland. As an Entry Level position, no prior experience is required. However, we are looking for individuals who possess strong persuasion and cooperation skills in order to effectively assist our customers through chat support.

Responsibilities: - Provide timely and accurate responses to customer inquiries through our chat support platform - Resolve customer issues or complaints with empathy and professionalism - Collaborate with other support team members to ensure consistent and high-quality customer service - Document and track customer interactions and feedback to improve overall customer experience - Stay up-to-date on product knowledge and updates to better assist customers - Identify trends in customer inquiries to improve support processes and resources

Requirements: - Resilient and dedicated mindset - Strong persuasion and cooperation skills - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Tech-savvy with the ability to learn new systems quickly - A passion for helping others and solving problems

Benefits: - Parental leave - Free accommodation - Remote work flexibility

Working Environment: At Teamwork, we offer a flexible environment that adapts to change with speed and efficiency. Our team is supportive and collaborative, always striving to provide the best possible service to our customers.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Teamwork is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.