Remote Client Relations Assistant

Job Description:

We are looking for a Remote Client Relations Assistant to join our team at Airbnb Ireland UC in Limerick, Munster, IE. As an Associate level position, you will be responsible for providing outstanding customer service to our clients remotely.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries, concerns, or issues they may have in a timely and professional manner. - Proactively reach out to clients to ensure their satisfaction and identify any potential areas for improvement. - Provide support to clients in navigating our platform and services, offering guidance and assistance as needed. - Collaborate with other team members to ensure a seamless client experience and resolve any complex issues that may arise. - Maintain accurate and detailed records of all client interactions and follow-up activities.

Requirements: - Minimum of 4 years of experience in a client relations or customer service role. - Excellent communication skills and the ability to build rapport with clients. - Strong research skills to effectively address client inquiries and concerns. - Adaptability to quickly adjust to changing priorities and client needs. - Dedicated and driven to deliver exceptional service to clients. - Ability to work independently and as part of a team in a remote setting.

Personality traits: - Adaptable: Able to thrive in a fast-paced and ever-changing environment. - Dedicated: Committed to providing the best possible service to our clients.

Soft skills: - Research: Ability to gather and analyze information to address client needs effectively. - Adaptability: Willingness to adjust to new challenges and opportunities.

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Free food and snacks provided at the office

Working environment: Thrive in an environment that embraces and navigates change seamlessly, where your contributions are valued and recognized.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.