Remote Client Service Associate

Job Description:

Energy Elephant is seeking a Remote Client Service Associate to join our team in Limerick, Munster. This is an entry-level position perfect for those looking to kickstart their career in client services. As a Client Service Associate, you will be responsible for providing outstanding client support and ensuring client satisfaction.

Responsibilities: - Communicate with clients via phone, email, and chat to address their inquiries and concerns - Assist clients with onboarding, training, and troubleshooting of our services - Collaborate with the sales team to identify opportunities for upselling and cross-selling to clients - Maintain accurate records of client interactions and transactions - Work closely with the product team to relay client feedback and suggest improvements - Conduct regular check-ins with clients to ensure their needs are being met - Stay up to date on industry trends and competitor offerings

Requirements: - Strong communication skills and the ability to build rapport with clients - Excellent problem-solving skills and the ability to think strategically - Ability to work independently and under minimal supervision - Resilient attitude and the ability to handle challenging situations with diplomacy - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business, Marketing, or related field preferred

Personality Traits: - Independent: You are able to work autonomously and take initiative in your role - Resilient: You can handle rejection or difficult situations with grace and bounce back quickly

Soft Skills: - Strategic Planning: You are able to prioritize tasks and focus on long-term goals - Communication: You can effectively convey information to clients and internal teams

Benefits: - Paid sick leave - Profit sharing - Free food

Working Environment: At Energy Elephant, we promote a work-life balance and prioritize employee well-being. Our team is supportive and collaborative, working together to achieve success.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Energy Elephant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.