Client Support Associate

Energy Elephant is seeking a dedicated and passionate Client Support Associate to join our team in Limerick, Munster, Ireland. This is an entry-level position suitable for candidates with at least 1 year of experience in a similar role. The ideal candidate will possess excellent communication skills, a customer-oriented approach, and the ability to adapt to a fast-paced environment.

Responsibilities: - Provide exceptional customer support to clients via phone, email, and chat - Assist clients with onboarding and training on our platform - Troubleshoot and resolve issues reported by clients in a timely manner - Collaborate with internal teams to escalate and resolve complex client inquiries - Proactively identify opportunities to improve client satisfaction and retention - Contribute to the development and improvement of support processes and procedures

Requirements: - 1+ years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to prioritize and multitask in a fast-paced environment - Strong problem-solving skills and attention to detail - Adaptability and willingness to learn new technologies - Strategic planning skills to help drive client success - Bachelor's degree in business, marketing, or a related field is preferred

Personality traits: - Dedicated: Willing to go above and beyond to ensure client satisfaction - Passionate: Excited about making a positive impact on our clients' experience

Benefits: - Training & professional development opportunities - Visa sponsorship for eligible candidates - Company transportation for work-related travel

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality - Access to a supportive team and leadership that encourages growth and innovation

Deadline to apply: May 31, 2024

Equal opportunity statement: Energy Elephant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.