Client Support Associate

Job Description:

CitySwift is seeking a motivated and reliable Client Support Associate to join our team in Limerick, Munster, IE. As an Associate Level position, the ideal candidate should have at least 4 years of experience in client support.

Responsibilities: - Provide excellent customer service to clients via phone, email, and in person - Assist clients with any technical issues they may encounter while using our products - Troubleshoot problems and provide timely solutions to ensure client satisfaction - Collaborate with other teams within the company to address client needs effectively - Maintain accurate records of client interactions and transactions - Monitor client accounts and identify potential issues to proactively address them - Assist with onboarding new clients and providing training on our products - Stay up-to-date on product features and updates to better assist clients

Requirements: - 4 years of experience in a client support role - Strong decision-making skills and ability to think critically - Attention to detail and ability to multitask in a fast-paced environment - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office suite and other relevant software - Ability to work independently and as part of a team - Bachelor's degree in a related field preferred

Personality traits: - Motivated - Reliable

Soft skills: - Decision-making - Attention to detail

Benefits: - Profit sharing - Retirement plan - Free food

Working environment: A company that transcends borders, promoting collaboration on a global scale.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: CitySwift is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.