Client Support Specialist - Work from home

Job Description:

ActionPoint is seeking a dedicated Client Support Specialist to join our team in a remote capacity. As a Client Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires a high level of adaptability and resilience, as you will be dealing with a variety of client inquiries and technical issues on a daily basis.

Responsibilities: - Respond to client inquiries via phone, email, and live chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to clients - Collaborate with other team members to resolve complex client issues - Manage client relationships and ensure a high level of customer satisfaction - Assist in the development of strategic plans for client support and engagement - Provide feedback to the product development team based on client interactions

Requirements: - Excellent communication skills and a customer-focused mindset - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Experience working in a customer service or technical support role is a plus, but not required - Willingness to learn new technologies and processes - Bachelor's degree in a related field is preferred, but not required

Personality traits: adaptable, resilient Soft skills: cooperation, strategic planning

Benefits: - Travel opportunities - Retirement plan - Life insurance

Working environment: At ActionPoint, we encourage autonomy and independence, trusting our employees to excel in their roles. As a Client Support Specialist, you will have the freedom to set your own schedule and work from the comfort of your own home. We value a healthy work-life balance and provide the support and resources you need to succeed in your role.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to apply: 2024-05-31

Join our team and help us deliver exceptional client support to our valued customers! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.