Contact Center Assistant

Job Description:

Oracle Ireland is seeking a Contact Center Assistant to join our team in Waterford, Munster, IE. The ideal candidate for this entry-level position will be driven and adaptable, with a passion for customer service. As a Contact Center Assistant, you will be responsible for providing support to our contact center team and assisting customers with inquiries and issues.

Responsibilities: - Answering incoming calls and emails from customers - Providing information and assistance to customers regarding products and services - Resolving customer complaints and escalations in a timely and professional manner - Conducting research to address customer questions and concerns - Assisting with planning and coordination of contact center activities - Collaborating with team members to improve customer experience - Adhering to company policies and procedures at all times

Requirements: - 1 year of experience in a customer service or contact center role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Strong research and planning skills - Ability to work independently and as part of a team - High school diploma or equivalent required

Benefits: - Retirement plan - Visa sponsorship for eligible candidates - Training and professional development opportunities

Working Environment: At Oracle Ireland, we thrive in a culture that embraces change and responds resiliently to challenges. As a Contact Center Assistant, you will have the opportunity to grow and develop in a dynamic and supportive work environment.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.