Contact Center Officer

Job Description:

Slack Technologies Limited is seeking a dynamic and customer-focused Contact Center Officer to join our team in Limerick, Munster, IE. As an Associate Level Contact Center Officer, you will play a key role in delivering exceptional customer service to our clients.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat. 2. Provide accurate and timely information to customers regarding products and services. 3. Resolve customer concerns and issues in a professional and efficient manner. 4. Collaborate with other departments to ensure customer satisfaction and resolution of issues. 5. Utilize customer relationship management (CRM) systems to document interactions and track customer data. 6. Continuously improve customer service processes and procedures to enhance the overall customer experience. 7. Meet key performance indicators (KPIs) related to customer service quality and efficiency.

Requirements: 1. 2 years of experience in a customer service or contact center role. 2. Passionate about delivering exceptional customer service. 3. Adaptable to changing customer needs and business priorities. 4. Strong leadership skills and ability to work well in a team environment. 5. Excellent presentation skills and ability to communicate effectively with customers. 6. Bachelor's degree in a related field preferred. 7. Proficiency in Microsoft Office suite and CRM systems.

Benefits: - Relocation allowance for qualified candidates relocating to Limerick. - Disability insurance coverage for all employees. - Training and professional development opportunities to support career growth.

Working Environment: Join a team of dedicated professionals at Slack Technologies Limited who are committed to achieving success in a high-energy workplace focused on delivering impactful results.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Slack Technologies Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.