Customer Care Manager - Work from home

Job Description:

SoapBox Labs is seeking a motivated and experienced Customer Care Manager to join our team on a full-time basis, working remotely from home in Limerick, Munster, Ireland. As an Associate Level Customer Care Manager, you will play a key role in ensuring the satisfaction of our customers by providing exceptional service and support.

Responsibilities: - Manage a team of customer care representatives to ensure high-quality service delivery - Develop and implement customer care policies and procedures - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor customer satisfaction levels and identify areas for improvement - Collaborate with other departments to address customer concerns and improve overall customer experience - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and maintain relationships with key customers to promote loyalty and retention

Requirements: - Minimum of 5 years of experience in customer service or a related field - Proven track record of managing a team and delivering exceptional customer service - Reliable and confident with excellent communication skills - Strong analytical and planning skills - Ability to work independently and prioritize tasks effectively - Experience working remotely and managing a virtual team is a plus

Benefits: - Company transportation - Travel & spending expenses - Dental insurance

Working Environment: At SoapBox Labs, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is passionate about making a difference in the lives of our customers, and we work together to achieve our goals and drive innovation in the industry.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: SoapBox Labs is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.