Customer Care Officer

Wayflyer is seeking a hardworking and driven Customer Care Officer to join our team in Dublin, Ireland. As an Associate Level position, the successful candidate should have a minimum of 2 years of experience in a customer-facing role.

Responsibilities: 1. Provide exceptional customer service through various channels including phone, email, and chat. 2. Handle customer inquiries, complaints, and feedback in a professional and timely manner. 3. Assist customers with order processing, product information, and issue resolution. 4. Collaborate with other teams to ensure customer satisfaction and resolve any escalated issues. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Strong communication and interpersonal skills. 2. Excellent time management and organizational skills. 3. Ability to work well under pressure and in a fast-paced environment. 4. Proficiency in Microsoft Office and CRM software. 5. Experience in e-commerce or finance industry is a plus.

Personality traits: 1. Hardworking 2. Driven

Soft skills: 1. Presentation 2. Time management

Benefits: 1. Free accommodation 2. Free food 3. Profit sharing

Working environment: At Wayflyer, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to fostering a collaborative and innovative culture where every employee has the opportunity to grow and succeed.

Deadline to apply: June 11, 2024

Equal opportunity statement: Wayflyer is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.