Customer Service Assistant

Job Description:

9th Impact, a leading mobile game development company in Limerick, Munster, is seeking a Customer Service Assistant to join our growing team. As a Customer Service Assistant, you will play a key role in ensuring our customers have a positive experience with our products and services.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer issues and complaints effectively and efficiently. 3. Providing product information and assistance to customers. 4. Processing customer orders and returns accurately. 5. Maintaining customer records and updating the customer database. 6. Collaborating with other departments to address customer concerns and improve the overall customer experience. 7. Assisting with special projects and initiatives as needed.

Requirements: 1. 3 years of customer service experience. 2. Resourceful and adaptable personality traits. 3. Strong attention to detail and presentation skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and as part of a team. 7. High school diploma or equivalent.

Benefits: 1. Employee discounts on company products. 2. Medical coverage. 3. Retirement plan options.

Working Environment: At 9th Impact, we value a dynamic and inclusive working environment where employees are encouraged to embrace change and respond resiliently to challenges. We believe in fostering a culture of innovation and collaboration to support our team's growth and success.

Deadline to Apply: Interested candidates should submit their application by June 27, 2024.

Equal Opportunity Statement: 9th Impact is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.