Customer Service Assistant - Work from home

Job Description:

Airbnb Ireland is seeking a dedicated and adaptable Customer Service Assistant to join our team. This is a full-time, work-from-home position based in Dublin, Ireland. As an Entry-Level Customer Service Assistant, you will be responsible for providing exceptional customer service to Airbnb guests and hosts, resolving inquiries and issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Assist guests and hosts with booking reservations, cancellations, and other requests - Investigate and resolve customer complaints and issues - Maintain accurate records of customer interactions and transactions - Collaborate with other teams to improve the overall customer experience - Stay up-to-date on Airbnb policies and procedures - Provide feedback and suggestions for process improvements

Requirements: - 1 year of customer service experience - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - High school diploma or equivalent - Must have a dedicated home workspace with high-speed internet connection

Personality traits: - Dedicated: Committed to providing top-notch customer service - Adaptable: Able to handle changing priorities and work environments

Soft skills: - Innovation: Ability to think creatively and come up with new solutions - Problem-solving: Can identify issues and find effective solutions

Benefits: - Paid sick leave - Visa sponsorship for eligible candidates - Retirement plan options

Working environment: At Airbnb Ireland, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for career advancement and support our employees in achieving their goals.

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.