Remote Customer Service Associate

As a Remote Customer Service Associate at Twitter Dublin, you will be responsible for providing exceptional customer service and support to users of the platform. You will be part of a dynamic and diverse team that is dedicated to ensuring a positive user experience for all customers. This is a full-time position at the Associate level, requiring a minimum of 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and provide assistance through various communication channels, such as email, chat, and phone - Troubleshoot and resolve customer issues in a timely and efficient manner - Communicate with customers in a professional and friendly manner, demonstrating empathy and understanding - Provide accurate information about Twitter products and services - Collaborate with cross-functional teams to escalate and resolve complex customer issues - Maintain detailed and accurate records of customer interactions and transactions - Stay current on product updates and changes to provide accurate information to customers - Meet or exceed customer service performance metrics and goals

Requirements: - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Driven and hardworking with a passion for helping others - Ability to handle challenging customer situations with patience and professionalism - Previous experience in a customer service role preferred - Proficiency in using customer service software and tools - Flexibility to work non-traditional hours, including weekends and holidays, as needed

Benefits: - Parental leave and family-friendly policies - Relocation allowance for eligible employees - Joining bonus for new hires - Competitive salary and benefits package - Opportunities for career growth and advancement within the company

Working environment: At Twitter Dublin, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where employees feel valued and empowered to succeed. Our team is dedicated to delivering exceptional customer service while fostering a culture of collaboration and innovation.

Equal opportunity statement: Twitter Dublin is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.