Remote Customer Service Manager

Job Description:

Nova Leah is seeking a motivated and dedicated Remote Customer Service Manager to join our team in Dublin, Ireland. As a full-time Associate Level position, the Remote Customer Service Manager will be responsible for overseeing and managing a team of remote customer service representatives who provide support to our clients.

Responsibilities: - Manage and lead a team of remote customer service representatives, providing guidance, training, and support as needed - Develop and implement strategies to improve customer service processes and procedures - Monitor and analyze team performance metrics, identifying areas for improvement and implementing solutions - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Collaborate with cross-functional teams to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service management - Ensure compliance with company policies and procedures

Requirements: - Bachelor's degree in business administration or related field - Minimum of 5 years of experience in customer service management - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven track record of achieving customer service goals and objectives - Proficiency in CRM software and other customer service tools - Strong time management and organizational skills - Visa sponsorship available for qualified candidates

Personality Traits: - Motivated - Dedicated

Soft Skills: - Time management - Leadership

Benefits: - Parental leave - Free food - Visa sponsorship

Working Environment: At Nova Leah, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is encouraged to think outside the box and push the boundaries of what is possible in the customer service industry.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: Nova Leah is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.