Remote Customer Service Manager

We are seeking a highly skilled and experienced Remote Customer Service Manager to join our team at Kinesis Health Technologies in Dublin, Ireland. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer service management.

Responsibilities: - Overseeing a team of remote customer service representatives, ensuring they provide exceptional customer service to our clients - Developing and implementing customer service policies, procedures, and standards - Monitoring performance metrics and KPIs to ensure the team meets and exceeds goals - Handling escalated customer complaints and issues in a timely and professional manner - Collaborating with other departments to improve overall customer satisfaction and retention - Training and mentoring staff to enhance their skills and improve performance - Keeping up to date with industry trends and best practices in customer service management

Requirements: - Bachelor's degree in business administration or a related field (preferred) - Proven experience as a customer service manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to work effectively in a remote team environment - Reliable and passionate about delivering high-quality customer service - Strong negotiation and time management skills - Ability to adapt to change quickly and efficiently

Benefits: - Employee discounts on our products - Ongoing training and professional development opportunities - Relocation allowance for candidates outside of the Dublin area

Working environment: At Kinesis Health Technologies, we offer a flexible work environment that adapts to changes with speed and efficiency. Our team is dedicated to providing the best possible customer service while fostering a supportive and collaborative work culture.

Equal opportunity statement: Kinesis Health Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. We welcome applicants of all backgrounds and experiences to apply for this position.

If you have the required experience and skills for this role, we encourage you to apply by the deadline of May 24, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.