Customer Service Manager

Job Description:

TikTok Dublin is seeking a dynamic and experienced Customer Service Manager to join our team in Limerick, Munster, Ireland. As a full-time Associate Level position, this role requires a minimum of 5 years of experience in customer service management. The ideal candidate should be adaptable to changing environments and be hardworking to ensure excellent customer satisfaction.

Responsibilities: - Manage a team of customer service representatives to deliver high-quality service to TikTok users - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Handle escalated customer complaints and issues in a timely and professional manner - Monitor and analyze customer feedback to identify areas for improvement in service delivery - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Provide coaching and training to customer service team members to enhance their skills and knowledge - Oversee the customer service budget and allocate resources effectively to meet service level agreements - Maintain up-to-date knowledge of industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management, preferably in the tech industry - Strong leadership and interpersonal skills - Excellent communication and negotiation skills - Ability to prioritize tasks and handle multiple projects simultaneously - Proficiency in CRM software and other customer service tools - Knowledge of data analysis and reporting techniques - Experience in developing and implementing customer service strategies - Strong problem-solving abilities and a customer-centric mindset

Benefits: - Employee discounts - Retirement plan - Gym membership - Support for personal and professional development - Collaborative and inclusive working environment

Equal Opportunity Statement: TikTok Dublin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified candidates are encouraged to apply.

Deadline to apply: June 22, 2024

Join TikTok Dublin and be part of a fast-growing team dedicated to delivering exceptional customer service to our global users!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.