Remote Customer Service Manager

Job description:

Ryanair is seeking a highly experienced Remote Customer Service Manager to join our team in Waterford, Munster, Ireland. As a mid-to-senior level manager, the ideal candidate will have at least 6 years of experience in customer service management.

Responsibilities: - Manage and lead a team of remote customer service representatives to ensure exceptional customer support and satisfaction - Develop and implement customer service policies and procedures - Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes - Provide ongoing training and support to remote team members to ensure they have the necessary skills and knowledge to excel in their roles - Collaborate with other departments to address customer issues and provide solutions in a timely manner - Handle escalated customer complaints and issues with professionalism and empathy - Oversee the recruitment and onboarding of new remote customer service team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 6+ years of experience in customer service management - Bachelor's degree in business administration or a related field - Passionate and motivated individual with a strong sense of leadership - Excellent communication and interpersonal skills - Ability to work collaboratively with colleagues from diverse backgrounds and cultures - Strong problem-solving and decision-making abilities - Experience with remote team management is a plus - Proficiency in customer service software and tools

Benefits: - Medical coverage - Paid overtime - Remote work flexibility

Working environment: Join a dynamic and collaborative team at Ryanair and work with colleagues from around the world, fostering a global village mentality.

Deadline to apply: 2024-06-27

Equal opportunity statement: Ryanair is committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.