Customer Service Manager - Work from home

Job Description:

Teamwork is seeking a dedicated and adaptable Customer Service Manager to join our team in Galway, Connacht, IE. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring that our customers receive exceptional support and assistance. This is a full-time position with a Mid-to-Senior Level seniority level, requiring a minimum of 8 years of experience in customer service.

Responsibilities: - Manage and lead a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality service is being provided - Handle escalated customer complaints and issues - Analyze customer feedback and data to identify areas for improvement - Train and onboard new customer service team members - Collaborate with other departments to ensure a seamless customer experience - Utilize customer service software and tools to track and analyze performance metrics

Requirements: - 8+ years of experience in customer service or related field - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate and coach team members - Attention to detail and the ability to multitask in a fast-paced environment - Strong research skills to identify trends and address customer needs - Ability to work independently and make sound decisions - Proficiency in customer service software and tools - Bachelor's degree in business administration or related field (preferred)

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Attention to detail - Research

Benefits: - Life insurance - Dental insurance - Employee discounts

Working Environment: At Teamwork, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, collaborate with colleagues, and contribute to the overall success of the company.

Equal Opportunity Statement: Teamwork is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.