Customer Service Representative

Customer Service Representative - French Speaking page is loaded

Customer Service Representative - French Speaking

Apply locations IRL Dublin posted on Posted Yesterday job requisition id R1454855

Job Title:

Customer Service Representative - French Speaking

Job Description

We’re looking for fluent French speaker s to join our customer service t eam and work on behalf of a global sports brand .

We offer full-time (40 hours) employment, on a permanent work from home contract! If you are successful in the role, you must be flexible to work on a rotational shift pattern, Monday – Sat urday between 8am – 8 pm .

Benefits:

• Salary: €26,600/yr.

• Full time / Permanent contract.

• Work from the comfort of your own home (Ireland).

• 20 days annual holiday + 9 statutory days entitlement.

• Monthly bonus earning potential .

• Campaign specific discount every quarter!

• Pension plan after probation.

• Health insurance discount with Laya Healthcare.

• Life insurance and Income protection.

• Employee Assistance Program.

• Employee Stock Purchase Plan.

• Refer a Friend & Get Rewarded plan.

• Bike to Work.

• Group Discount Scheme & Gym discounts.

Role & Responsibilities:

• Provide effective and efficient c ustomer s upport for basic or routine incoming service inquiries

• A nswer questions, solve problems and perform basic troubleshooting .

• Document customer interactions with a ccurat e call logging.

• Deliver individual performance based on metrics and related targets .

Requirements:

• Excellent communication skills in English and French .

• Knowledge and experience with Microsoft 365 .

• Ex cellent i nterpersonal and communication skills

• Resilience and ability to so lve customer problems.

• P atience and self-control in handling irate customers.

• You must have a minimum broadband speed of 10mgbs and a private room at home to work.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply today, we will look forward to hearing from you!

Location:

IRL Work-at-Home

Language Requirements:

French

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.